Effective Date: 02/10/2024
- Introduction
Welcome to Optomise Hearing (“we,” “us,” “our”). These Terms of Business govern your use of our services, including consultations, assessments, and products related to hearing health. By using our services, you agree to these terms.
- Services Provided
We offer a range of hearing services, including:
- Hearing assessments and consultations.
- Fitting of hearing aids and assistive devices.
- Ear Wax Removal
- Ongoing support and maintenance for hearing devices.
- Educational resources regarding hearing health.
- Appointment Booking and Cancellation
- Booking: Appointments can be booked online or by contacting our office.
- Cancellation: If you need to cancel or reschedule, please provide at least 24 hours’ notice. Late cancellations may incur a fee.
- Fees and Payment
- Fees for services will be communicated at the time of booking.
- Payment is due at the time of service unless otherwise agreed. We accept card, cash, cheque and bank transfer.
- Prices may be subject to change; we will inform you of any changes prior to your appointment.
- Confidentiality and Data Protection
We are committed to protecting your personal information. Our practices regarding the collection, use, and protection of your data are detailed in our Privacy Policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Liability
While we strive to provide high-quality services, we cannot guarantee specific outcomes. Our liability is limited to the maximum extent permitted by law, including the Consumer Rights Act 2015. We are not liable for any indirect or consequential loss arising from your use of our services.
- Consumer Rights
As a consumer, you have certain rights under UK law, including:
- The right to receive services that are provided with reasonable care and skill.
- The right to a refund for any defective products or services.
- The right to cancel certain services within a specified period, subject to the Consumer Contracts Regulations 2013.
For more information on your rights, you can visit the UK government’s website on consumer rights.
- Service Limitations
Our services are intended for individuals aged 18 and older. Please ensure that any health information you provide is accurate and complete.
- Complaints Procedure
We value your feedback and are committed to resolving any issues you may encounter. If you have a complaint, please contact us at hello@optomisehearing.co.uk We will acknowledge your complaint within 5 working days and aim to resolve it promptly.
- Testimonials and Reviews
We may use customer testimonials and reviews for marketing purposes. By providing feedback, you grant us the right to use your comments, along with your first name and last initial, in our promotional materials. If you prefer not to have your feedback published, please indicate this in your communication with us.
- Intellectual Property
All content on our website, including text, graphics, and logos, is the property of Optomise Hearing and is protected by copyright and other intellectual property laws. You may not reproduce or use any content without our prior written consent.
- Changes to Terms
We may update these Terms of Business from time to time. Any changes will be posted on our website, and your continued use of our services after such changes indicates your acceptance of the new terms.
- Contact Us
If you have any questions or concerns regarding these Terms of Business, please contact us at:
Optomise Hearing
Unit 3
Scrabo Business Park
Newtownards
BT23 4ZP