Effective Date: 02/10/2024
- Introduction
Welcome to Optomise Hearing (“we,” “us,” “our”). We are committed to protecting your privacy and your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Information We Collect
We may collect and process the following personal data about you:
- Contact Information: Name, email address, phone number, and postal address.
- Health Information: Hearing assessments, prescriptions, and other related health data.
- Usage Data: Information about how you use our website and services, including IP addresses and browser types.
- How We Use Your Information
We may use your personal data for the following purposes:
- To provide, manage, and improve our services.
- To communicate with you, including responding to inquiries and providing support.
- To comply with legal obligations and regulatory requirements.
- To conduct research and analysis to enhance our services.
- Legal Basis for Processing Your Data
We will only process your personal data when we have a legal basis to do so, which may include:
- Your consent.
- Performance of a contract.
- Compliance with a legal obligation.
- Legitimate interests pursued by us or a third party.
- Data Sharing and Disclosure
We may share your information with:
- Third-party service providers who assist us in providing our services (e.g., IT support, analytics).
- Regulatory authorities or law enforcement, where required by law.
- Other parties with your consent.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
- Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
- Your Rights
You have the following rights regarding your personal data:
- Right to access: Request copies of your personal data.
- Right to rectification: Request correction of inaccurate data.
- Right to erasure: Request deletion of your personal data.
- Right to restrict processing: Request limitation of processing.
- Right to data portability: Request transfer of your data to another organization.
- Right to withdraw consent: Withdraw your consent at any time.
To exercise these rights, please contact us at [insert contact information].
- Cookies
Our website uses cookies to enhance your experience. Cookies are small text files placed on your device by your web browser. They help us analyze website traffic and improve our services.
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. For more information, please see our [Cookie Policy].
- Children’s Data
We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. We will take steps to delete such information from our records.
- International Transfers
If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR. This may include using standard contractual clauses or ensuring that the recipient country has adequate data protection laws.
- Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Optomise Hearing
Unit 3
Scrbao Business Park
Newtownards
BT23 4ZP